Refund policy

Last updated: 26 October 2026.

Returns and refunds

New York Engines LLC, trading as NY Engines, sells new and remanufactured engines and engine blocks. We do not accept change-of-mind returns when the engine is in good condition and matches the configuration confirmed for your order. Contact us if an engine arrives damaged, differs from that order, or appears faulty. A fault report starts a review; it does not automatically result in a refund. We will assess repair, replacement or a refund where approved or required by law.

How to report a problem

Email info@nyengines.com with your order number, engine model and serial number, a description of the problem, and photos of the engine and packaging where relevant. Keep the packaging if you report delivery damage. We may ask for additional diagnostic information to identify the fault and arrange the right remedy. An engine testing video and complete test report are available on request; neither is a prerequisite for submitting a claim.

Authorized returns and costs

Do not send an engine back without written instructions. Our claims and returns team will provide authorization and an assigned return destination when a return is approved. The public New York office address is not a return destination. NY Engines covers the freight and any restocking cost for every approved return. We do not charge you a restocking fee for an approved return.

Cancellation after payment

We do not offer voluntary cancellation after payment, including while an order is being processed or is in transit. This does not affect cancellation or refund rights that applicable law requires. If we cannot ship an online order as agreed and you do not accept a proposed delay, we will cancel the unshipped order and refund the full amount paid, including associated freight. Where the U.S. Mail, Internet, or Telephone Order Merchandise Rule applies to a bank-transfer or other covered non-credit payment, we will send that refund within seven working days after cancellation, or sooner if law requires. The 32–35 business-day post-delivery refund period below does not apply to these cancellations.

Approved post-delivery refunds

If a post-delivery refund is approved, we process it within 32–35 business days after approval, unless applicable law requires a shorter period. We will confirm the amount in writing. We refund to the original payment method where possible, or by another method agreed with the same customer after we verify payment details. We do not require you to accept store credit. Any refund of freight or other charges follows the reason for the return and applicable law.

Warranty claims

New engines carry a 1-year standard brand warranty; remanufactured engines carry a 6-month standard brand warranty. The period begins on the day the engine is shipped and tracking is shared. Submit warranty claims within the applicable warranty period; any longer period required by law is preserved. For an approved covered claim, replacement parts and their shipping are free. Covered repairs to remanufactured engines are arranged through a local agent; covered repairs to new engines are arranged through the nearest assigned service hub. For a major covered problem requiring replacement, we provide an engine in the exact ordered configuration without charge.

Normal wear and consumables are outside warranty coverage. Pipes and air filters are examples when the issue is normal wear; they are not automatically excluded from every claim. Coverage applies to the serial number, model and use configuration confirmed for the order. Damage caused by an incorrect wiring harness or another use or application that was not agreed for the order is outside coverage. An unrelated covered fault remains eligible for review. These limits do not remove mandatory legal rights.

No core return

There is no core deposit or requirement to return your old engine. This is separate from a return of an engine bought from NY Engines.

Contact and legal rights

New York Engines LLC, 169 Madison Ave STE 15455, New York, NY 10016, United States. Claims and policy questions: info@nyengines.com. A written copy of this policy is available on request. Nothing here limits rights that cannot lawfully be excluded.